[Resolved]. As of Saturday (10/24/20), the SensusAccess server is back online and available for use. The outage over the past few days was due to an electrical infrastructure problem at the vendor's headquarters in Denmark. ETS and the vendor will continue to monitor the situation to ensure that everything is now stable.
October 21, 2020
September 8, 2020
UPDATE 11:45 p.m. CalNet is operational again.
Since around 7:30 p.m. on Tuesday, 09/08/20, the CalNet authentication service is experiencing an outage that is preventing some users from logging into secured UC Berkeley sites that require a CalNet ID, which include bConnected and the campus VPN.
Some users who were already logged in prior to the outage are able to continue their work without interruption. Those who were not logged in are currently unable to get into the system.
March 18, 2020
The the following notice was sent to Instructors of Record using the Course Capture system on 03/18/2020.
Instructors,
January 27, 2020
The fix has been implemented. We expect recordings to be posted by tonight, 1/27.
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Course Capture is currently unable to post new recordings.
Course Capture has not been able to post new recordings since Monday, 1/27, 10 am. We’re investigating the cause and will provide an update as soon as possible.
Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.
January 14, 2020
This email was originally sent on 01/10/2020.
View the original HTML version
Welcome to Spring 2020!
The ETS Classroom Technology Support team is here to help with all your classroom AV-related needs!
BOOK A CLASSROOM ORIENTATION
November 18, 2019
RTL website
Learn more about impacts to ETS and RTL services during the 2019/2020 Curtailment period on the RTL website.
October 2, 2019
[Update 10/3 4pm] The issue is resolved. Recordings are now being shared but it may take another two hours before all recordings are processed.
[Update 10/3 10am] Recordings that ended before 10/1 3pm have been manually shared and posted. We will continue with this workaround until we find a permanent solution.
[Update 10/2 3:40pm] The fix did not work and we have started investigating again.
September 17, 2019
Due to a CalNet issue resulting from the AD Kerberos changeover, Course Capture has not been able to post new recordings since Monday, 9/16, 6pm. Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.
[Resolved 9/17, 4:30pm]
August 29, 2019
Course Capture has been unable to post new recordings since August 29, 12:00pm. We are working with YouTube to address this issue. Recordings have not been lost and will be posted once Course Capture resume service. There is no ETA at this moment.
Resolved as of Friday, August 30, 5pm.
August 16, 2019
bCourses, Clickers, Ally, Course Evaluations, DIY Media, Gradescope, and SuiteC have a new home.
August 13, 2019
The Classroom Technology Services support team is here to help with all your classroom AV-related needs!
Our team has been busy over the summer upgrading and preparing general assignment classrooms across campus for the fall. Check out our updates and important start of semester info below:
May 10, 2019
Due to a labor action scheduled on May 16, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike. Additional information from campus can be found on the Strike Ifnromation Webpage.
Classroom Technology Support:
April 8, 2019
Due to a labor action scheduled on April 10, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.
Classroom Technology Support:
April 4, 2019
Resolved
4/11
YouTube has identified and fixed the issue that was preventing the posting of new course capture recordings. All recordings made during the outage should be available. We will be removing the workaround that was put in place during the outage.
4/5 4pm
The original YouTube issue is unresolved, but a workaround has been created to provide students with access to videos using bDrive and bCourses.
April 3, 2019
In late 2017, Canvas made its initial release of a New Gradebook (Release Notes). Since that time, Canvas has released a series of updates to ensure the stability of this tool and add new features based on feedback and testing.
In Summer 2019, ETS plans to make a new quizzing tool available in bCourses known as Quizzes.Next (What is Quizzes.Next? | Canvas LMS Community). This tool will provide a more modern interface and new question types for instructors creating assessments in bCourses.
March 18, 2019
Due to a labor action scheduled on March 20, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.
Classroom Technology Support:
February 15, 2019
From approximately 8am-11pm on Friday, February 15, the Turnitin service was offline due to a vendor database failure. Originality Check reports were unavailable at this time. More information is available on the vendor's website: https://turnitin.status.io/pages/history/59a83c00d031972d05000063
January 25, 2019
This Spring ETS combined efforts with the Acadmic Innovation studio, Center for Teaching and Learning, and Research IT to provide a centralized communication effort. You can find the HTML version of the newsletter at this link.