January 14, 2020

This email was originally sent on 01/10/2020.

View the original HTML version

Welcome to Spring 2020!

The ETS Classroom Technology Support team is here to help with all your classroom AV-related needs!


November 18, 2019

RTL website

Learn more about impacts to ETS and RTL services during the 2019/2020 Curtailment period on the RTL website. 

October 2, 2019

[Update 10/3 4pm] The issue is resolved. Recordings are now being shared but it may take another two hours before all recordings are processed. 

[Update 10/3 10am] Recordings that ended before 10/1 3pm have been manually shared and posted. We will continue with this workaround until we find a permanent solution. 

[Update 10/2 3:40pm] The fix did not work and we have started investigating again. 

September 17, 2019

Due to a CalNet issue resulting from the AD Kerberos changeover, Course Capture has not been able to post new recordings since Monday, 9/16, 6pm. Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.

[Resolved 9/17, 4:30pm] 

August 29, 2019

Course Capture has been unable to post new recordings since August 29, 12:00pm. We are working with YouTube to address this issue. Recordings have not been lost and will be posted once Course Capture resume service. There is no ETA at this moment.

Resolved as of Friday, August 30, 5pm. 

August 16, 2019

bCourses, Clickers, Ally, Course Evaluations, DIY Media, Gradescope, and SuiteC have a new home. 

August 13, 2019

The Classroom Technology Services support team is here to help with all your classroom AV-related needs!  

Our team has been busy over the summer upgrading and preparing general assignment classrooms across campus for the fall. Check out our updates and important start of semester info below: 

May 10, 2019

Due to a labor action scheduled on May 16, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike. Additional information from campus can be found on the Strike Ifnromation Webpage

Classroom Technology Support:

April 8, 2019

Due to a labor action scheduled on April 10, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.


Classroom Technology Support:

April 4, 2019



YouTube has identified and fixed the issue that was preventing the posting of new course capture recordings.  All recordings made during the outage should be available.  We will be removing the workaround that was put in place during the outage.

4/5 4pm

The original YouTube issue is unresolved, but a workaround has been created to provide students with access to videos using bDrive and bCourses.

April 3, 2019

In late 2017, Canvas made its initial release of a New Gradebook (Release Notes). Since that time, Canvas has released a series of updates to ensure the stability of this tool and add new features based on feedback and testing.

In Summer 2019, ETS plans to make a new quizzing tool available in bCourses known as Quizzes.Next (What is Quizzes.Next? | Canvas LMS Community). This tool will provide a more modern interface and new question types for instructors creating assessments in bCourses.

March 18, 2019

Due to a labor action scheduled on March 20, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.


Classroom Technology Support:

February 15, 2019

From approximately 8am-11pm on Friday, February 15, the Turnitin service was offline due to a vendor database failure. Originality Check reports were unavailable at this time. More information is available on the vendor's website:

January 25, 2019

This Spring ETS combined efforts with the Acadmic Innovation studio, Center for Teaching and Learning, and Research IT to provide a centralized communication effort. You can find the HTML version of the newsletter at this link. 

January 9, 2019

[January 11, 2019, email communication from Vice Chancellor Cathy Koshland and Assistant Vice Chancellor Jenn Stringer]

Dear Colleagues,

Issue Overview

On Friday, January 4, Educational Technology Services (ETS) became aware of a data discrepancy impacting all Fall 2018 end-of-term course evaluation reports managed by our online course evaluation platform. As of January 9, 2019, this issue is now resolved for all reports. For more information, please see issue summary below. 

Please contact for further information.

Our Classrooms Technology Services team can help you get the most out of your General Assignment Classroom. 

January 2, 2019

If you are planning to use iClicker this semester, ETS has a number of recommendations:


December 4, 2018

Educational Technology Services is committed to helping the campus reduce energy use during the winter break and will be participating in the campus-wide curtailment. Emails and requests received during this time will be answered in the order in which they were received when the campus reopens Wednesday, January 2, 2019.

Curtailment will be observed: 5:00 pm Friday December 21, 2018 through 5:00 pm Tuesday, January 1, 2019.

Web-based Services

Profiles and Stories

KALX & Northgate Radio Create a Hands-on Radio Journalism Experience

December 1, 2017

Here at Cal, we’re fond of blue and gold. Both on the field and in the classroom, our students at all levels are renowned for their achievements, earning blue ribbons and gold medals in every discipline imaginable. Earlier this month, the 2017 College Broadcasters, Inc. National Student Electronic Media Convention in San Antonio were no different, with Berkeley claiming two out of the four nominees for “Best News Reporting - Audio”.

Berkeley Explores Learning Analytics

November 17, 2017

Early in October, faculty, advisors and academic and IT staff came together to discuss an emerging concept in education, learning analytics, and what it means for Berkeley. The conversations that occurred inside and outside of Sutardja Dai Hall during the 2017 Learning Analytics Conference were a “community discussion”.

KALX Radio Featured in Cal Alumni Magazine

August 3, 2017
The KALX Radio team is highlighted in this month's California Magazine. Check out the special behind-the-scenes video.

Making an Impact with Student Learning and Data

May 11, 2017

Here at UC Berkeley, we have a reputation for using cutting-edge technology and tools to affect social change. As the world’s number one public university, it’s in our DNA to use our combined talents and skills for the good of others.

BAV Center for Studies in Higher Ed video Series

May 10, 2017

In 1956, the Center for Studies in Higher Education (CSHE) was founded as the first research institute devoted to the study of systems, processes, and institutions of higher learning. Dedicated to promoting an interdisciplinary view of the role of higher education in the public sector, it focuses on all aspects of the policy landscape from the international arena to the California community.

Berkeley AV/Video Regents Meeting with Live Captioning Support

March 10, 2017

For the students, staff, faculty, and administrators of the University of California (UC), the six Regents meetings that take place throughout the year are crucially important. With 10 campuses across California, technology plays a key role in making these meetings accessible to as many of the UC’s stakeholders as possible. Live-streaming and posting the Regents deliberations to the web means the events can be accessed in dorm rooms and offices across our Golden State and anyone with a phone screen or a laptop can stay up-to-date with the high-level decisions affecting them.

Printing the Future on the First Floor of Moffitt

March 6, 2017

Moffit Library is a hub of campus energy and ideas, and if the newly renovated upstairs feels like a tech start-up, the new basement feels like Steve Jobs’ garage in the 21st century with the introduction of a student makerspace. As a free-to-use, collaborative, and community-operated space, it serves anyone on the Berkeley campus interested in the cutting-edge technology of 3D printing and fabrication.