All News

July 30, 2021

The fee for Video with Operator Course Capture has been reduced from $2000 to $1000 for the Fall 2021 semester. This fee only applies to auditoriums in Wheeler Aud, Pimental, 2050 VLSB, and 245 Li Ka Shing. This is not to be confused with the new feature Video without Operator service that has been added to other existing classrooms. The new Course Capture Video with Operator service remains free to use.

May 26, 2021

Thanks to generous support from campus and departmental leadership, ETS has received funding to accelerate our classroom refresh, add video cameras, and add video conferencing capabilities to 37 classrooms this summer. For more information about the new capabilities, please check out our Instructors Getting Started page and stay tuned for new video and documentation on how to use these capabilities when you return to our classrooms.

February 18, 2021

About the Facilities

The Instructional Computer Facilities (ICF) service from ETS provides dedicated computer lab access to instructors for their classes that have specialized hardware or software needs.  During the shift to remote and virtual instruction, the service was able to pivot and offer scheduled instructors the option to connect to the phyical computers on campus remotely through the Citrix platform.  

December 15, 2020

In major classroom refresh and renovation news, RTL’s Educational Technology Services (ETS) has completely revamped and upgraded the AV infrastructure in both Cory Hall 277 and Hearst Field Annex A1, implementing high definition technology in each room. 

November 18, 2020

In response to the abrupt shift to remote teaching and learning, RTL was pleased to provide instructors with various equipment to enable higher quality audio and video for virtual classes during the Fall 20 semester.  Due to the success and widespread use of this program, we are able to continue this program to provide instructors with equipment for the Spring 21 semester.

We at ETS have been working this past semester to provide you with various support options for your online classes, and we are excited to introduce a new one!  

October 21, 2020

[Resolved]. As of Saturday (10/24/20), the SensusAccess server is back online and available for use. The outage over the past few days was due to an electrical infrastructure problem at the vendor's headquarters in Denmark. ETS and the vendor will continue to monitor the situation to ensure that everything is now stable.

September 8, 2020

UPDATE 11:45 p.m. CalNet is operational again. 

Since around 7:30 p.m. on Tuesday, 09/08/20, the CalNet authentication service is experiencing an outage that is preventing some users from logging into secured UC Berkeley sites that require a CalNet ID, which include bConnected and the campus VPN.

Some users who were already logged in prior to the outage are able to continue their work without interruption. Those who were not logged in are currently unable to get into the system.

March 18, 2020

The the following notice was sent to Instructors of Record using the Course Capture system on 03/18/2020. 

HTML version


January 27, 2020

The fix has been implemented. We expect recordings to be posted by tonight, 1/27. 


Course Capture is currently unable to post new recordings.

Course Capture has not been able to post new recordings since Monday, 1/27, 10 am. We’re investigating the cause and will provide an update as soon as possible.
Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.

January 14, 2020

This email was originally sent on 01/10/2020.

View the original HTML version

Welcome to Spring 2020!

The ETS Classroom Technology Support team is here to help with all your classroom AV-related needs!


November 18, 2019

RTL website

Learn more about impacts to ETS and RTL services during the 2019/2020 Curtailment period on the RTL website. 

October 2, 2019

[Update 10/3 4pm] The issue is resolved. Recordings are now being shared but it may take another two hours before all recordings are processed. 

[Update 10/3 10am] Recordings that ended before 10/1 3pm have been manually shared and posted. We will continue with this workaround until we find a permanent solution. 

[Update 10/2 3:40pm] The fix did not work and we have started investigating again. 

September 17, 2019

Due to a CalNet issue resulting from the AD Kerberos changeover, Course Capture has not been able to post new recordings since Monday, 9/16, 6pm. Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.

[Resolved 9/17, 4:30pm] 

August 29, 2019

Course Capture has been unable to post new recordings since August 29, 12:00pm. We are working with YouTube to address this issue. Recordings have not been lost and will be posted once Course Capture resume service. There is no ETA at this moment.

Resolved as of Friday, August 30, 5pm. 

August 16, 2019

bCourses, Clickers, Ally, Course Evaluations, DIY Media, Gradescope, and SuiteC have a new home. 

August 13, 2019

The Classroom Technology Services support team is here to help with all your classroom AV-related needs!  

Our team has been busy over the summer upgrading and preparing general assignment classrooms across campus for the fall. Check out our updates and important start of semester info below: 

May 10, 2019

Due to a labor action scheduled on May 16, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike. Additional information from campus can be found on the Strike Ifnromation Webpage

Classroom Technology Support:

April 8, 2019

Due to a labor action scheduled on April 10, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.

Classroom Technology Support:

Profiles and Stories

KALX & Northgate Radio Create a Hands-on Radio Journalism Experience

December 1, 2017

Here at Cal, we’re fond of blue and gold. Both on the field and in the classroom, our students at all levels are renowned for their achievements, earning blue ribbons and gold medals in every discipline imaginable. Earlier this month, the 2017 College Broadcasters, Inc. National Student Electronic Media Convention in San Antonio were no different, with Berkeley claiming two out of the four nominees for “Best News Reporting - Audio”. We spoke with the two finalists, Ariel Plotnick and Christina Koningisor, to...

Berkeley Explores Learning Analytics

November 17, 2017

Early in October, faculty, advisors and academic and IT staff came together to discuss an emerging concept in education, learning analytics, and what it means for Berkeley. The conversations that occurred inside and outside of Sutardja Dai Hall during the 2017 Learning Analytics Conference were a “community discussion”. Those were the words used by Larry...

KALX Radio Featured in Cal Alumni Magazine

August 3, 2017
The KALX Radio team is highlighted in this month's California Magazine. Check out the special behind-the-scenes video.

Making an Impact with Student Learning and Data

May 11, 2017

Here at UC Berkeley, we have a reputation for using cutting-edge technology and tools to affect social change. As the world’s number one public university, it’s in our DNA to use our combined talents and skills for the good of others. Thus, when a National Science Foundation (NSF) grant was announced to support an “Impact Studio” to study how young people develop data literacy by teaching them how to measure their digital footprint, a...

BAV Center for Studies in Higher Ed video Series

May 10, 2017

In 1956, the Center for Studies in Higher Education (CSHE) was founded as the first research institute devoted to the study of systems, processes, and institutions of higher learning. Dedicated to promoting an interdisciplinary view of the role of higher education in the public sector, it focuses on all aspects of the policy landscape from the international arena to the California community. As part of its programming, each semester it hosts a colloquium series of lectures and discussions about the issues facing higher...

Berkeley AV/Video Regents Meeting with Live Captioning Support

March 10, 2017

For the students, staff, faculty, and administrators of the University of California (UC), the six Regents meetings that take place throughout the year are crucially important. With 10 campuses across California, technology plays a key role in making these meetings accessible to as many of the UC’s stakeholders as possible. Live-streaming and posting the Regents deliberations to the web means the events can be accessed in dorm rooms and offices across our Golden State and anyone with a phone screen or a laptop can stay up-to-date with the high-level decisions affecting them....

Printing the Future on the First Floor of Moffitt

March 6, 2017

Moffit Library is a hub of campus energy and ideas, and if the newly renovated upstairs feels like a tech start-up, the new basement feels like Steve Jobs’ garage in the 21st century with the introduction of a student makerspace. As a free-to-use, collaborative, and community-operated space, it serves anyone on the Berkeley campus interested in the cutting-edge technology of 3D printing and fabrication. The project was made possible by the combined support of ETS, Student Affairs IT, and the Student...