We would like to share some information about technology support in our classrooms to help you prepare for your return to in-person instruction.
Familiarize Yourself: Please visit our revamped Classroom Database to learn more about the technology available in your classroom before coming on campus.
The Instructional Computer Facilities (ICF) service from ETS provides dedicated computer lab access to instructors for their classes that have specialized hardware or software needs. During the shift to remote and virtual instruction, the service was able to pivot and offer scheduled instructors the option to connect to the phyical computers on campus remotely through the Citrix platform.
In major classroom refresh and renovation news, RTL’s Educational Technology Services (ETS) has completely revamped and upgraded the AV infrastructure in both Cory Hall 277 and Hearst Field Annex A1, implementing high definition technology in each room.
In response to the abrupt shift to remote teaching and learning, RTL was pleased to provide instructors with various equipment to enable higher quality audio and video for virtual classes during the Fall 20 semester. Due to the success and widespread use of this program, we are able to continue this program to provide instructors with equipment for the Spring 21 semester.
We at ETS have been working this past semester to provide you with various support options for your online classes, and we are excited to introduce a new one!
[Resolved]. As of Saturday (10/24/20), the SensusAccess server is back online and available for use. The outage over the past few days was due to an electrical infrastructure problem at the vendor's headquarters in Denmark. ETS and the vendor will continue to monitor the situation to ensure that everything is now stable.
Some users who were already logged in prior to the outage are able to continue their work without interruption. Those who were not logged in are currently unable to get into the system.
The the following notice was sent to Instructors of Record using the Course Capture system on 03/18/2020.
Instructors,
The fix has been implemented. We expect recordings to be posted by tonight, 1/27.
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Course Capture is currently unable to post new recordings.
Course Capture has not been able to post new recordings since Monday, 1/27, 10 am. We’re investigating the cause and will provide an update as soon as possible.
Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.
This email was originally sent on 01/10/2020.
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The ETS Classroom Technology Support team is here to help with all your classroom AV-related needs!
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Learn more about impacts to ETS and RTL services during the 2019/2020 Curtailment period on the RTL website.
[Update 10/3 4pm] The issue is resolved. Recordings are now being shared but it may take another two hours before all recordings are processed.
[Update 10/3 10am] Recordings that ended before 10/1 3pm have been manually shared and posted. We will continue with this workaround until we find a permanent solution.
[Update 10/2 3:40pm] The fix did not work and we have started investigating again.
Due to a CalNet issue resulting from the AD Kerberos changeover, Course Capture has not been able to post new recordings since Monday, 9/16, 6pm. Recordings are not lost and will be posted when the issue is resolved. Previously published recordings are still available.
[Resolved 9/17, 4:30pm]
Course Capture has been unable to post new recordings since August 29, 12:00pm. We are working with YouTube to address this issue. Recordings have not been lost and will be posted once Course Capture resume service. There is no ETA at this moment.
Resolved as of Friday, August 30, 5pm.
bCourses, Clickers, Ally, Course Evaluations, DIY Media, Gradescope, and SuiteC have a new home.
The Classroom Technology Services support team is here to help with all your classroom AV-related needs!
Our team has been busy over the summer upgrading and preparing general assignment classrooms across campus for the fall. Check out our updates and important start of semester info below:
Due to a labor action scheduled on May 16, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike. Additional information from campus can be found on the Strike Ifnromation Webpage.
Classroom Technology Support:
Due to a labor action scheduled on April 10, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.
Classroom Technology Support:
Resolved
4/11
YouTube has identified and fixed the issue that was preventing the posting of new course capture recordings. All recordings made during the outage should be available. We will be removing the workaround that was put in place during the outage.
4/5 4pm
The original YouTube issue is unresolved, but a workaround has been created to provide students with access to videos using bDrive and bCourses.