November 27, 2018

In Summer 2019, ETS plans to make a new quizzing tool available in Canvas (currently known as Quizzes.Next: This tool will provide a more modern interface and new question types for instructors developing quizzes in bCourses.

In late 2017, Canvas made its initial release of an updated Gradebook ( Since that time, Canvas has released a series of updates to ensure stability of this tool and add new features making this new tool comparable to the existing one. As of late 2018/early 2019, Canvas has achieved feature parity between the current and revised gradebook.

October 22, 2018

Due to the AFSCME and UPTE labor action scheduled on October 23 -26, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.

Classroom Technology Support:

August 28, 2018

From approximately 4:45-5:05pm on Tuesday, August 28, bCourses was unavailable due to an unscheduled vendor outage. This outage affected UC Berkeley and other institutions who use the Canvas learning management system. More information about this unscheduled downtime can be found at:

August 24, 2018

Over Summer 2018, the ETS classroom team worked in coordination with the Office of Registrar to install or update the technology in 10 large (50+ seat) General Assignment classrooms (GAC) on campus. The bulk of the work was completed by the end of June and during evening hours in order to have the least impact on Summer classes.

August 22, 2018

12:30pm 8/23 update: All affected recordings have been posted. 

3:40pm update: The issue has been resolved. We will be processing the affected recordings during the outage. Please be patient as we work through all of them. 

Shortly after 11am, Course Capture has stopped posting recordings to bCourses and CalCentral. We will be able to post these "lost" recordings once the problem has been resolved. 

August 16, 2018

Updated 10/28/2018

The ETS General Support form has been restored. 

Thank you for your patience. 

The ETS General Support form is currently unavailable. We are working with CSS IT to restore the form as quickly as possible.

Please use one of the email addresses below in lue of the request form. Contact information for services and facilities not listed below can be found on in the Service Catalog

August 9, 2018

This email was sent on 08/09/2018 to fall 2018 Instructors of Record 

ETS would like to help you create a great start to the fall semester. Below is a quick list of things to do and to know before classes start to help you through the next couple of weeks.

To Do:

Review Classroom Tech and Equipment Checkout 

July 31, 2018

Planning to use the iClicker system this fall? Here’s what you need to know:

July 25, 2018

This email was sent on July 25, 2018 to instructors using or interested in using clickers.

Veiw Original HTML email 

May 9, 2018

After piloting the Blackboard Ally accessibility tool in Spring 2017 (, UC Berkeley will begin making it available in all bCourses sites in Fall 2018.

bCourses (Canvas) offers a tool called the "grade distribution graph", which allows students to see the minimum, maximum, and average score given for all assignments. Through conversations with instructors at Berkeley, we have learned that making this information available to students does not meet the expectations of many instructors on our campus.

During the 2018-2019 academic year, the bCourses vendor (Canvas) plans to begin making new gradebook and quizzing tools available for testing. As of May 2018, Berkeley expects that the new gradebook tool will replace the existing gradebook in mid-2019, and that new quizzing tool will be available alongside the existing tool sometime in 2019, with the current tool being phased out during the 2019-2020 academic year.

April 27, 2018

This email was sent on April 27, 2018 to instructors using or interested in using clickers.

View Original HTML email

To instructors who have used Clickers this academic year:

March 23, 2018

UPDATE: Wednesday, 4/4/18

All Similarity Reports have been generated for affected submissions. Thank you for patience. Please contact should you continue to experience issues seeing Turnitin Similarity Reports for your students' assignment submissions.

UPDATE: Friday, 3/30/18

February 5, 2018

We are excited to announce the official launch of Gradescope as a campus-wide service beginning January 2018. The Gradescope tool designed to improve the grading workflow. Along with speeding-up the grading process, the tool provides richer and more consistent feedback to students as well as analytics for instructors and graders. The tool was conceived at UC Berkeley, and we are excited to be able to offer it to the campus community.

January 12, 2018

January 12, 2018
This email was sent on 01/08/2018 to instructors who are registered iClickers users 

January 8, 2018

This email was sent on 01/08/2018 to Spring 2018 Instructors of Record 

ETS would like to help you create a great start to the spring semester. Below is a quick list of things to do and to know before classes start to help you through the next couple of weeks.

January 3, 2018

This issue was resolved on January 10, 2018. All UC Berkeley users with bConnected accounts are able to access Course Capture recordings on YouTube.


The Course Capture service is experiencing an issue in which a small number of users are unable to view recordings despite logging into YouTube with their bConnected account. We are working with YouTube to correct the issue. No timetable currently available. 

If you are one of the affected users, please contact

December 18, 2017

Educational Technology Services (ETS) will observe the annual campus curtailment December 25, 2016 – January 1, 2017. Staff support will be limited during this time. Read More

Profiles and Stories

KALX & Northgate Radio Create a Hands-on Radio Journalism Experience

December 1, 2017

Here at Cal, we’re fond of blue and gold. Both on the field and in the classroom, our students at all levels are renowned for their achievements, earning blue ribbons and gold medals in every discipline imaginable. Earlier this month, the 2017 College Broadcasters, Inc. National Student Electronic Media Convention in San Antonio were no different, with Berkeley claiming two out of the four nominees for “Best News Reporting - Audio”.

Berkeley Explores Learning Analytics

November 17, 2017

Early in October, faculty, advisors and academic and IT staff came together to discuss an emerging concept in education, learning analytics, and what it means for Berkeley. The conversations that occurred inside and outside of Sutardja Dai Hall during the 2017 Learning Analytics Conference were a “community discussion”.

KALX Radio Featured in Cal Alumni Magazine

August 3, 2017
The KALX Radio team is highlighted in this month's California Magazine. Check out the special behind-the-scenes video.

Making an Impact with Student Learning and Data

May 11, 2017

Here at UC Berkeley, we have a reputation for using cutting-edge technology and tools to affect social change. As the world’s number one public university, it’s in our DNA to use our combined talents and skills for the good of others.

BAV Center for Studies in Higher Ed video Series

May 10, 2017

In 1956, the Center for Studies in Higher Education (CSHE) was founded as the first research institute devoted to the study of systems, processes, and institutions of higher learning. Dedicated to promoting an interdisciplinary view of the role of higher education in the public sector, it focuses on all aspects of the policy landscape from the international arena to the California community.

Berkeley AV/Video Regents Meeting with Live Captioning Support

March 10, 2017

For the students, staff, faculty, and administrators of the University of California (UC), the six Regents meetings that take place throughout the year are crucially important. With 10 campuses across California, technology plays a key role in making these meetings accessible to as many of the UC’s stakeholders as possible. Live-streaming and posting the Regents deliberations to the web means the events can be accessed in dorm rooms and offices across our Golden State and anyone with a phone screen or a laptop can stay up-to-date with the high-level decisions affecting them.

Printing the Future on the First Floor of Moffitt

March 6, 2017

Moffit Library is a hub of campus energy and ideas, and if the newly renovated upstairs feels like a tech start-up, the new basement feels like Steve Jobs’ garage in the 21st century with the introduction of a student makerspace. As a free-to-use, collaborative, and community-operated space, it serves anyone on the Berkeley campus interested in the cutting-edge technology of 3D printing and fabrication.