Due to a labor action scheduled on March 20, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.
Classroom Technology Support:
Classroom support Help Desk hours are expected to remain the same: 7:30 am - 8 pm Monday - Thursday, and 7:30am - 5 pm Friday. The teams will work to respond to requests as quickly as possible during this time. Delays in response time may occur. Normal staffing levels in our large auditoriums will be a priority.
bCourses + Teaching & Learning Services (Course Capture, Clickers, Academic Integrity, Online Course Evaluations, DIY Media, Gradescope):
Our drop-in and scheduled support hours will remain the same throughout the week. For urgent support matters, please email firstname.lastname@example.org(link sends e-mail)adding “urgent” in the subject line.
Our teams will work to respond to requests as quickly as possible during this time. We appreciate your patience.