Due to a labor action scheduled on May 16, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike. Additional information from campus can be found on the Strike Ifnromation Webpage.
Classroom Technology Support:
Classroom support Help Desk hours are expected to remain the same: 7:30 am - 8 pm Monday - Friday. The teams will work to respond to requests as quickly as possible during this time. Delays in response time may occur.
bCourses + Teaching & Learning Services (Clickers, Academic Integrity, Online Course Evaluations, DIY Media, Gradescope, Ally):
Our drop-in and scheduled support hours will remain the same throughout the week. For urgent support matters, please email email@example.com adding “urgent” in the subject line.
Grading + CalCentral:
Please consult the Office of Registrar Grading resources. If you cannot access your grading link in CalCentral, you may not have been assigned to the correct role and access in the class schedule. Please contact your department scheduler to update the system. For all other grading concerns, email firstname.lastname@example.org or contact us by phone at 510-642-5042.
Our teams will work to respond to requests as quickly as possible during this time. We appreciate your patience.