ETS General Service Advisory - April 10, 2019

April 8, 2019

Due to a labor action scheduled on April 10, 2019, ETS currently expects delays in responses for many of our services including bCourses and classroom technology due to limited capacity anticipated at CSS IT Help Desk during and after the labor strike.

 

Classroom Technology Support:

Classroom support Help Desk hours are expected to remain the same: 7:30 am - 8 pm Monday - Thursday, and 7:30am - 5 pm Friday. The teams will work to respond to requests as quickly as possible during this time. Delays in response time may occur. Normal staffing levels in our large auditoriums will be a priority.

 

bCourses + Teaching & Learning Services (Course Capture, Clickers, Academic Integrity, Online Course Evaluations, DIY Media, Gradescope):

Our drop-in and scheduled support hours will remain the same throughout the week. For urgent support matters,  please email bcourseshelp@berkeley.edu adding “urgent” in the subject line.

 

Our teams will work to respond to requests as quickly as possible during this time. We appreciate your patience.