We at ETS have been working this past semester to provide you with various support options for your online classes, and we are excited to introduce a new one!
In addition to the Zoom Virtual Helpdesk, we are now offering instant and live chat support beginning November 20th, 2020. You will find on the lower right hand corner of our home page an icon to connect with our staff who will be online during our normal hours of M-F, 8AM - 5PM. You can use this tool to send our technicians your Zoom classroom meeting link for instant help, or talk to us for additional support in other areas.
Please keep in mind that this service is a pilot, much like our Virtual Helpdesk Drop In, so this service is subject to change according to the needs of this campus.
Thank you to those of you who have provided us feedback last semester and continue to let us know how we can best support you. Your feedback is greatly appreciated and we will continue to do everything we can to make teaching a smoother experience this semester. If you ever want to drop by with a word for us, say hi to us through chat!
Please stay tuned to the Keep Teaching website for more resources from RTL!
Virtual Helpdesk Drop In Zoom ID: 965 6668 3919
Chat Online: https://www.ets.berkeley.edu/