News

December 7, 2015

Incorrect Reminder Emails Sent From Course Evaluations System

Earlier today (approximately 11:30am) approximately 3,300 students using the Course Evaluations system erroneously received multiple email notifications for courses they have already dropped due to the vendor experiencing technical issues. The issue has been resolved and no evaluation data was lost.  Any evaluations that may have been incorrectly completed during this incident have been removed.

ETS and the vendor, Explorance, are working to ensure this problem does not happen again. We apologize for any inconvenience.

December 4, 2015

Service Alert: Course Evaluations Login Issues

UPDATED 12/08/2015: 2:30pm

Issue Resolved

Course Evaluations is experiencing intermittent login issues. (https://course-evaluations.berkeley.edu)

December 3, 2015

Users unable to log into bCourses due to CalNet outage
At around 4p on Thursday, 12/03/15, the CalNet authentication service experienced an outage that is preventing users from logging into secured UC Berkeley sites that require a CalNet ID, which include bCourses and CalCentral.

November 30, 2015

bCourses system slowness this morning, 11/30/15

UPDATE: 11/30/15, 10:50 AM

Canvas has resolved the technical issues that caused this morning's slowness. bCourses is fully operational. You may need to refresh your browser to continue your work.

You can find more information on the Canvas system status page: http://status.instructure.com/

ORIGINAL MESSAGE: 11/30/15, 9:50 AM

Users are experiencing system slowness and/or are being timed out of bCourses this morning, 11/30/15, due to technical issues with our vendor, Canvas.

November 24, 2015

2014-2015 Annual Report

The 2014-2015 academic year was an exciting and challenging year for the ETS team. Throughout the last year ETS has utilized knowledge and know-how in both educational and information technology pedagogy to provide the campus with technology to support Academic Integrity, a new User Advisory Group, and innovate teaching and learning collaboration tool, and more.
 
ETS is proud of its accomplishments and looks forward to the opportunities the next year holds.

A Town Hall to Support Communication and Collaboration Across Campus
On November 19th, bConnected, Educational Technology Services, and Research IT co-sponsored a Town Hall, Powering Communication Across Campus. The two-hour One IT event gave Berkeley staff, faculty, and researchers the chance to learn about how various departments are working together to support collaboration across campus.

November 20, 2015

bCourses Updates: November 20, 2015
We hope that the Fall semester has been a good one for you and your students! We’d like to share some new updates to bCourses, as well as offer support, especially for grading, communication, and Clickers to help you finish out the term.

November 18, 2015

Upcoming scheduled outage of bCourses
Our LMS vendor, Canvas, will be performing system-wide maintenance on Tuesday, November 24 between 11:15 PM to 1:15 AM PST. During this time, all users will experience about 15 minutes (or less) of downtime where we will be unable to access or use bCourses.

November 3, 2015

bCourses Updates: November 3, 2015
This article includes updates from the October 10 Canvas Release Notes.

October 23, 2015

Turnitin Originality Check reports unavailable in some bCourses sites

In some bCourses Assignments with Turnitin enabled, Originality Check reports are not being automatically generated when a student submits their work. Canvas and Turnitin are currently working on a resolution to this issue.

October 20, 2015

Unscheduled bCourses Outage
Users unable to log into bCourses from approximately 5:40 PM - 6:00 PM on Tuesday, 10/20/15.

September 29, 2015

bCourses System Status - Operational ✓

This is a status message to inform users that bCourses is currently operational and has recovered from the system outages last week that affected access and the functionality of tools. 

If there are any issues, we will post a new news alert. Thank you for your patience!

September 25, 2015

Some bCourses tools currently unavailable
Starting around 7 AM on Friday morning, September 25, 2015, a campus database issue began triggering a general slowdown across ETS services.

September 23, 2015

bSpace Deadline for Access Has Been Extended to Weds. 10/21

Given the network service interruptions this past weekend, ETS is extending the deadline for bSpace course owners and project site owners to access their content to Wednesday, October 21st. We want to ensure instructors and project owners have enough time to address their content retrieval needs in case the downtime affected their plans. The original deadline was the end of September. The extension will provide an additional 3 weeks for bSpace content retrieval.

September 22, 2015

Some CalNet Collaboration Guest users unable to log in to bCourses

There was an issue that prevented some users who have a CalNet Guest Collaboration account from logging into bCourses from 8 AM Monday, September 21, until 12:30 PM Tuesday, September 22. This issue has been resolved. Please contact bcourseshelp@berkeley.edu if you are still having issues accessing bCourses. 

We apologize for any inconvenience this may have caused. 

September 21, 2015

bCourses Updates: September 21, 2015
New updates for this release include concluded Groups and polling in Conferences.

September 19, 2015

Unscheduled Network Outage: bCourses affected

UPDATE: 9/20/15, 12:30 PM

September 16, 2015

CHANGED: Wireless Printing Outage 9/21 6pm - 9/22 8am

CHANGED: Scheduled Maintenance

Outage Start Time: September 21, 2015, 6PM 
Outage End Time: September 22, 2015, 8AM

Description: Wireless Printing will not be availabe in any ETS computer facilities. 

September 11, 2015

Speedgrader error from 9:00 AM - 9:30 AM

Crocodoc, which tool that generates the document preview in the Speedgrader, was unavailable this morning, 9/11/15 from about 9:00 AM to 9:30 AM. If you went into the Speedgrader during this time, you would have seen an error message and been unable to preview or mark-up submissions. However, you would have still been able to download the files.

The issue has been resolved as of 9:27 AM. Please see http://status.instructure.com/ for more information.

September 4, 2015

Bug when uploading i>clicker data

Some instructors, when uploading from i>grader to bCourses,  are experiencing a bug that causes scores to appear for only the first student listed in "Grades". If this impacts you, please see our help document What to do if only one student's i>clicker scores appear in bCourses.

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http://alumni.berkeley.edu/california-magazine/just-in/2017-07-31/watch-behind-s…

Making an Impact with Student Learning and Data

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Berkeley AV/Video Regents Meeting with Live Captioning Support

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