ETS utilizes a Governance or user/customer-driven steering committee approach to help guide decision making.

The ETS User Advisory Group (UAG) is an internally focused advisory body intended to work in complement to the IT Governance committees. The UAG was established to assist ETS in evaluating current and potential instructional support services and tools, and to provide ETS and campus leadership with insights and/or feedback and recommendations that are representative of colleges, schools, departments, or other constituencies across campus.

The UAG is comprised of instructors, students, graduate student instructors (GSIs) and instructional technologists representing a large cross-section of Berkeley. The UAG will be coordinated by an Executive Steering Group (ESG). Membership to the UAG is open to all interested campus members.

Members of the UAG will be regularly asked to solicit and convey feedback from their specific constituencies and may occasionally be asked to review and research functionality.

The activities of the UAG will be coordinated by the ESG and its two faculty co­-leads. Through regular meetings (4-6/year), the UAG and the ETS User Experience group will utilize surveys, interviews, research, workshops, and other activities to:

  • Identify critical user issues and unmet needs
  • Identify mission critical service improvements
  • Coordinate with the general UAG to gather feedback through surveys, interviews, and online systems

With the assistance of ETS staff, the ESG/UAG will develop recommendations to be brought to the appropriate decision making body (i.e. ETS, the Vice Chancellor for Undergraduate Education and/or the CIO, or the broader campus IT Governance process).

If you would like to find out about joining the group, please contact the ETS Teaching & Learning UAG Admin Group, (link sends e-mail)